Mark Davenport has reviewed your research note and asked you to draft a letter to Cavendish Properties Ltd's solicitors. He wants the letter to: (a) reject the threat of forfeiture; (b) put Cavendish on notice of the misrepresentation claim; (c) demand action on the repairs; (d) propose without-prejudice negotiation. The letter must comply with the pre-action protocol expectations and preserve the client's position. Mark says: 'It needs to be firm but professional. No emotion. And nothing that looks like a concession.'